Technical Client Account Manager (MEA)

Dubai, United Arab EmiratesRemote

Responsibilities

Conduct Business Reviews : Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement.
Lead and conduct business reviews.
Identify and drive upsell and cross-sell opportunities through consultative engagement and by demonstrating the ROI of CloudSEK’s solutions.
Maintain partner relationships : Collaborate with the partners for smooth renewal and develop a winning strategy for revenue expansion.

CloudSEK , one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time.
The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.
CloudSEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies. Key Milestones:
Awards & Recognition : Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.
experience in customer success and client account management in the cybersecurity industry.
Strong understanding of cybersecurity concepts, technologies, and market trends.
Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
Analytical mindset with the ability to derive insights from data to drive decisions and improvements.
experience in cybersecurity, client facing roles
Bachelor’s degree in Cybersecurity, Technology is preferred

Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment. 5+ years

You’ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:

We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!
Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:
CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.
A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers’ attack surfaces.
CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.
2019 : Expanded operations to India, Southeast Asia, and the Americas.
2020 : Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.
2021 : Raised $7M in Series A funding led by MassMutual Ventures.
2025 : Secured $19 million in funding led by Tenacity Ventures, Commvault.
Position Overview: The Technical Client Account Manager will be responsible for ensuring that our clients achieve their desired outcomes and realize the full value of our solutions and services.