other
Posted 3 weeks agoStrategic Success Manager
at BenchPrep
Remote
Responsibilities
- Manage the full renewal cycle for your portfolio of customers, ensuring high Net Revenue Retention (NRR).
- Identify and close upsell opportunities
- Build and maintain relationships with executive-level stakeholders, acting as a trusted advisor for strategic decision-making.
- Conduct QBRs and milestone reviews to align customer goals with BenchPrep’s offerings.
Requirements
- experience for certification, credentialing, test prep, continuing education, and training.
- experience for individuals looking to advance their careers.
- Are the day-to-day customer advocates; have deep product knowledge and can triage with customers on things like SSO, webhooks, data and product functionality. Their primary customer outcome is customer satisfaction & product adoption. Key Responsibilities:
- experience at a SaaS company in a customer-facing role supporting complex, technical products
- Strong ability to build relationships with C-level executives and decision-makers.
Experience
- Required/Preferred Skills and Experience: 7+ years of work
Benefits
- We care about learning so much that we offer employees annual stipend dollars to develop their skills so they can continue to operate everyday with new skills.
- Throughout the interview process, we’ll evaluate your background to determine where you align within our compensation range.
- The salary range for this position is between $90,000 - 105,000 plus commission. Please note this refers to the amount BenchPrep is willing to pay at the time of this posting.
- Medical insurance covering 80% of premiums for you and your dependents.
- Dental, Vision, Short & Long Term Disability, Life Insurance and other Voluntary benefits.
- 401(K) Safe Harbor Non-Elective 3% Contribution