Associate Customer Success Manager
↳ Own and manage a book of business, serving as the primary day-to-day contact for customers ↳ Build strong relationships with customer administrators and key stakeholders
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↳ Own and manage a book of business, serving as the primary day-to-day contact for customers ↳ Build strong relationships with customer administrators and key stakeholders
↳ Manage the full renewal cycle for your portfolio of customers, ensuring high Net Revenue Retention (NRR). ↳ Identify and close upsell opportunities
↳ Coordinate with external vendors to manage content conversion and delivery timelines ↳ Track project progress and follow up on outstanding items
↳ Lead and/or support multiple software implementation-related projects that vary in length and complexity ↳ Own and manage processes & schedules (build the schedule; edit and adjust it weekly, track status and delivery of…
↳ Own and evolve BenchPrep’s platform-level product strategy, translating company goals into a clear, prioritized roadmap… ↳ Lead, coach, and develop a high-performing product management team, setting clear expectations, operating rhythms, and…
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