Customer Trainer

Remote

Responsibilities

Determine and evaluate client training needs, then work with marketing to design and deliver training and materials to ensure all of our brokers and groups understand the SmithRx offering
Support the implementation and adoption of existing programs and tools and adoption of new programs and tools through training and education.
Perform administrative tasks such as scheduling classes, setting up systems and equipment, and coordinating enrollment
Ensure all milestones and learning objectives are met/delivered on time, within scope and budget
Track and regularly report on key training metrics to determine the effectiveness of all training and development programs
Develop strong relationships and an ability to partner with client stakeholders to drive ownership and product adoption

We’re looking for a strong communicator and educator who excels at simplifying complex ideas to develop impactful training content and programs for our customer-base.
They must have a passion for creativity, collaboration, content creation and communications. You will be responsible for setting up our new brokers for success through educating on SmithRx products and platform, including savings programs and opportunities, reports and data such as QBR’s, invoicing, rebates, self-service products, and the SmithRx value proposition. You will be working within our Customer Success team supporting client “activation” to ensure they fulfill their potential as a
Ability to accommodate different learning styles and engage the audience with proven build-upon learning methodologies
Bachelor’s Degree or equivalent 5+ years’
experience in customer success and client education success or enablement experience required
PowerPoint expert in creating visually appealing partner facing presentations.
Proactive, creative, self-disciplined, and the ability to think strategically.
Confident speaking with a range of people in different roles and the ability to adapt to varying environments.
Ability to manage multiple and shifting priorities in a fast-paced and challenging environment

We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality.
benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Discretionary Paid Time Off
Paid Company Holidays Wellness Benefits
Paid Parental Leave benefits

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work.
Integrity: Our purpose guides our actions and gives us confidence in the path ahead.
With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
Courage: We face continuous challenges with grit and resilience.
We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability.
We boldly challenge the status quo to keep moving forward—always.
Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team.
Our shared values bind us together and make us one.
When one falls, we all fall; when one rises, we all rise. Job Summary: