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Posted 1 weeks agoManaged Services Consultant
at Sprinklr
United Arab Emirates Dubai, United Arab EmiratesOn-site
Responsibilities
- Create a culture of customer obsession, with trust, teamwork, and accountability.
- Act as technical subject matter expert for Sprinklr Service products, supporting field Solutions Consultants as a technical resource in driving new business in relation to solution architecture, integrations, infrastructure, and analytics Work directly with prospects and customers during sales cycles, to build confidence and excitement around the full functionality of the Sprinklr’s Service products and integrations with customer systems Lead presales activities including building and
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- They speak from a position of confidence and credibility with their product and industry knowledge, and have the ability to provide insights, building rapport easily while being a trusted advisor. Main
- experience in a presales role, preferably with a CCaaS based company Strong working knowledge of Voice PBX/Carrier interconnection and migration architecture
- Experience with Cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics.
- Theoretical and practical knowledge in computer technology disciplines, including AI/Machine Learning and Cloud based API Excellent verbal and writing skills The ability to effectively interact with business and technical audiences in the English language (required) and Spanish or Portuguese (desirable) Proven record of driving new initiatives, sales innovation, and business development We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Experience
- Experience 5+ years of
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- engineering, product design, product marketing and demo engineering) to impact success of the business Architect solution designs that include integrations between Sprinklr and 3rd party solutions for CRM, PSTN Carriers, SBCs, SIP Trunks, etc Keep up with an aggressive training schedule and maintain up to date Sprinklr product certifications Willingness for up to 40% travel, largely within the US and LATAM Care Specialist Skills &
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.
- That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.
- Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
- We invest in our people : We offer a comprehensive suite of
- benefits designed to help each member of our team thrive.
- Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it.
- Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.