customer support
Posted Jan 30Customer Success Manager
at UiPath
Paris, FranceHybrid
Responsibilities
- Track and manage execution to plan - Issue Resolution: Work closely with clients and internal teams to develop effective solutions to problems WHAT YOU'LL BRING TO THE TEAM - Extensive
Requirements
- LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works.
- Could that be you? YOUR MISSION UiPath is seeking a highly motivated and experienced Senior Customer Success Manager to guide our customers through their post sales journeys and AI-powered transformation programs.
- The successful candidate will be a strategic thinker with a deep understanding of professional services, adoption strategies, organization change management, a track record of delivering impact to customers, and a passion for ensuring our customers achieve their desired outcomes.
- This role requires a strong bias towards action, an ability to navigate ambiguity and leadership skills to drive results through other internal & external teams.
- Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies accordingly - Executive Client Relationship Management: Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies - Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact - Operational & Technical Expertise: Possess an understanding of automation technologies and the
- Experience with professional services & attach motions for support/services -
- Experience in a high-growth technology company, preferably in the SaaS or RPA space - Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams - Excellent communication and interpersonal skills - Data-driven mindset, with the ability to use data to make informed decisions and drive results - Strategic thinking and the ability to develop and execute customer success strategies - Bachelor's degree in business, technology, or a related field (MBA preferred) -
Experience
- experience (at least 8+years) in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention -