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Posted Apr 7Manager/Senior Manager, Order to Cash
at Contentful
Denver, United StatesHybrid
Responsibilities
- Lead daily operations across order management, billing, credit, and collections.
- Ensure billing accuracy, disciplined credit evaluation, and effective collections performance.
- Run structured operational reviews (aging, billing quality, SLA monitoring, exception management).
- Identify and proactively resolve operational risks.
- Own key O2C performance metrics including DSO, aging quality, dispute trends, and billing accuracy.
- Monitor performance and support corrective actions to maintain strong cash flow
- Strengthen billing frequency and payment term discipline in partnership with Sales and Deal Desk.
- Support predictable cash flow through disciplined execution.
- Collaborate with cross-functional stakeholders (Finance, Sales, Rev Rec) to support GTM initiatives. Escalate structural issues appropriately while resolving operational matters independently.
- Support adoption and effective use of O2C tools (e.g., Klarity,CreditPulse,Tesorio)-
- Identify and assess opportunities to leverage automation and AI within O2C workflows.
- Support Zuora-related initiatives from an operational readiness and execution perspective. Partner with systems teams on enhancements and process improvements. Team Leadership
- Lead, coach, and develop a team of -3-4 analysts across order management/billing and credit/collections.
- Establish clear performance expectations and accountability standards.
- Strengthen team capability to support increasing scale and complexity. Scale & Continuous Improvement
- Improve operational scalability without proportional headcount growth.
- Standardize processes and documentation to reduce friction and risk.
Requirements
- Partner with cross-functional teams to support various Go-To-Market (GTM) initiatives within the O2C domain. Tools, Automation & AI Enablement
- experience in order-to-cash operations, including billing and/or credit & collections, within SaaS or subscription-based environments.
- JD/technology), for example.
- By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide.
Benefits
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
- Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
- We value Work-Life balance and You Time ! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
- Company paid parental leave to care for and focus on your growing family
- Use your personal annual education budget to improve your skills and grow in your career
- An annual wellbeing stipend to care for your physical, financial, or emotional health
- A monthly communication stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
- In addition, this position is not eligible for visa sponsorship.
- This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.
- Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role.
- Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g.
- Colorado Salary: $111,000- $150,000 Who are we?
Contact
- If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.
Additional details
- We are seeking a Manager Order-to-Cash (O2C) Operations to lead day to day -execution across order management (including provisioning), billing, credit, and collections.
- This role plays a critical part in sustaining operational excellence while strengthening our O2C foundation to support continued scale.
- As transaction volume and enterprise complexity grow, this leader will ensure disciplined execution, protect working capital, and reinforce revenue governance standards.
- This position reports to the Senior Director, Quote-to-Cash and serves as a key operational partner across Finance and Sales for O2C execution matters.
- Serve as the primary operational escalation point for O2C-related matters.
- Partner with Deal Desk to ensure deals are operationally sound and executable.
- Solidify the newly created O2C team and build cross-training across the team.
- Contribute to ongoing improvements in O2C operations as business complexity evolves.- What you need to be successful? Relevant
- Strong operational discipline and working capital awareness.
- Confidence engaging cross-functional stakeholders, including Sales.