engineering
Posted Jun 16QA Automation Engineer
at dialpad
Bengaluru, IndiaHybrid
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Responsibilities
- Build, execute, and maintain UI and API automated tests (Playwright/Selenium, Java/Python)
- Perform end-to-end and regression testing, ensuring release readiness
- Own QA for assigned modules, including:
- Test planning and design
- Achieve ~70–80% automation coverage with stable, reliable test suites
- Analyze failures, identify defects, and provide clear root cause insights
- Collaborate with engineering on debugging and fix verification
- Build and ship agentic AI products that are redefining how companies operate
Requirements
- Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
- Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
- Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
- Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
- At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
- Dialpad’s QA team ensures the quality and reliability of our AI-first platform across web, mobile, and backend systems.
- As a QA Automation Engineer, you will be a hands-on contributor responsible for automation execution and quality ownership of specific features/modules, leveraging modern tools and AI-assisted development to improve speed and coverage.
- Use AI tools (Copilot, Cursor, Gemini, etc.) to generate tests, debug, and improve coverage
- Validate AI/LLM-driven features (prompt/response accuracy)
- Contribute to CI/CD pipelines (GitHub Actions) Skills you’ll bring
- experience in Java or Python + Playwright/Selenium
- Solid understanding of UI, API, functional, and regression testing •
- Experience with REST APIs, Postman, and CI/CD pipelines
- Exposure to AI-assisted coding tools (or willingness to learn)
- Experience with VoIP, contact center, or communication platforms
- Languages: Java, Python
- CI/CD: GitHub Actions (GHA)
- Dev Tools: Git, GitHub, Jira Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Join a team where AI amplifies every employee’s impact
Experience
- 5–8 years in QA / Test Automation Strong
Benefits
- Competitive salary, comprehensive benefits, and real opportunities for growth
Additional details
- Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer
- We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
- We look for people who are intensely curious and hold themselves to a high bar.
- Our ambition is significant, and achieving it requires a team that operates at the highest level.
- We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role
- This position requires a hybrid work arrangement, with three days in the office. The role reports to the Manager of Quality Assurance, who is located in Bangalore. What you’ll do
- Automation coverage and execution Regression sign-off
- Strong debugging, analytical, and communication skill Nice to Have •
- Exposure to performance or reliability testing Tech Stack
- We believe in investing in our people. Dialpad offers competitive