Own and improve key product journeys from sign-up through onboarding, feature discovery, and purchase
Build and refine user experiences that help developers and teams quickly understand and realize the value of Postman
Design and implement features that drive adoption of core platform capabilities across different user types (individuals, teams, and AI-assisted workflows)
Track record of building and improving product experiences that drive user engagement and adoption •
Requirements
As Postman expands what it means to be a customer, from enterprise organizations to teams of engineers to individual developers working with AI agents, this team plays a central role in defining and evolving those experiences.
Develop a deep understanding of how developers use Postman—individually and collaboratively—and apply those insights to improve the product
experience building frontend or full-stack applications with a focus on product and user experience
Strong fundamentals in JavaScript, HTML, and CSS;
experience with modern frameworks like React or Next.js
Experience using data, analytics, or experimentation to guide product decisions
Experience with full-stack JavaScript / TypeScript •
Experience with state management tools like MobX •
Experience working on B2B products, developer tools, or AI-powered experiences •
Experience working in a fast-paced, startup environment
Experience
Contribute to the evolution of our onboarding and discovery systems as the product and customer base continue to grow About You Must have: 8+ years of
Benefits
P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
This role is based in the greater San Francisco area, and the reasonably estimated salary for this role ranges from $210,000 to $240,000 plus a competitive equity package.
Actual compensation is based on the candidate's skills, qualifications, and experience. What Else?
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about.
In our work, we focus on specific goals that add up to a larger vision.
Contact
Learn more at postman.com or connect with Postman on X via @getpostman.
Additional details
Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded.
The Customer Journey team at Postman is responsible for shaping how users
experience the product from their first interaction through to becoming active, engaged customers.
We own the critical paths between sign-up and purchase including new user onboarding and the moments where users discover and adopt key features.
You’ll work at the intersection of product, design, and engineering to create intuitive, high-quality experiences that help users find value in Postman—whether they’re exploring on their own or collaborating as part of a team.
Partner closely with Product, Design, and Data to identify opportunities and prioritize improvements across the user journey
Use experimentation and analytics to inform decisions and validate the impact of changes
Iterate quickly, delivering thoughtful, incremental improvements that compound over time
Strong product sense and attention to detail—you care deeply about how things work and feel