other
Posted YesterdayStrategic Technical Program Manager
at Sprinklr
India Karnataka Bangalore, IndiaOn-site
Responsibilities
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- experience in enterprise SaaS environments , spanning Managed Services, Customer Success, Support, or Technical Program Management Proven track record of managing high-value enterprise accounts with large ARR exposure Strong
- experience leading global, cross-functional teams in a managed services or customer operations environment Deep understanding of customer service operations , including digital (chat, messaging, automation) and voice (contact center, IVR) ecosystems
- Experience driving customer service automation and operational transformation initiatives Exceptional ability to operate in high-pressure, high-ambiguity situations , influencing without authority Strong executive communication and stakeholder management skills Data-driven mindset with a focus on operational excellence and measurable outcomes Technically fluent, with the ability to simplify complex systems into business-relevant insights Preferred
- Experience managing critical escalations or large-scale service delivery programs in SaaS organizations Familiarity with service management and workflow tools (e.g., Jira, ServiceNow, CRM platforms)
- Experience working with or implementing contact center technologies (CCaaS), AI/automation, and customer engagement platforms Strong understanding of post-sale customer lifecycle metrics (adoption, retention, renewals, expansion) We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- Job Description What You’ll Do - Managed Services Program Ownership & Governance Own and evolve the managed services delivery model for enterprise customers, with a focus on scalability, resilience, and customer outcomes Establish robust governance frameworks, service operating models, and delivery cadences Define and govern service KPIs and SLAs to ensure consistent delivery and customer outcomes (e.g., Service Availability, Customer Satisfaction, SLA adherence, and Renewal Risk) Drive continuous service
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.
- That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.
- Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
- We invest in our people : We offer a comprehensive suite of
- benefits designed to help each member of our team thrive.
- Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it.
- Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.