Customer Success Manager - Cyber Security

Bengaluru, IndiaOn-site

Responsibilities

Manage and nurture relationships for a client accounts, ensuring high levels of customer satisfaction and retention.
Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement.
Collaborate with customer security teams to ensure optimal usage of CloudSEK’s solutions.
Develop and execute customer engagement strategies to build strong relationships with key stakeholders, including CXOs and CISOs.
Foster customer champions within client organizations to drive advocacy and referrals.
Generate and share client-specific quality reports, gathering feedback to continuously improve service delivery.
Identify opportunities for upselling and cross-selling CloudSEK’s products and services.
Ensure on-time renewals and maintain a high customer retention rate.
Ensure 100% product usage for features subscribed by the customers.
Conduct configuration reviews and provide recommendations for product enhancements.
Gather and analyze customer feedback to contribute to product development and improvement.
Maintain accurate records of customer interactions and activities in CRM systems.
Proven track record of achieving customer success goals and driving revenue growth.

CloudSEK , one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time.
The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.
CloudSEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies. Key Milestones:
Awards & Recognition : Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.
Your background in cybersecurity will be crucial in understanding and addressing the specific needs and challenges faced by our clients. Key Responsibilities: Account Management: