other
Posted 1 weeks agoMid-Market Account Manager
at Replit
Remote
Responsibilities
- Build and deploy full-stack applications directly from your browser—no setup required.
Requirements
- With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click.
- experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior
- experience at other developer tool companies) are ideal.
- We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI.
- you will: - Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention - Champion customer success by helping businesses realize the transformative potential of AI-powered software creation - Lead onboarding programs that accelerate customer time-to-value and platform adoption - Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools - Execute renewal processes
- experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools - Excellent communication skills, with the ability to explain technical concepts to non-technical audiences - Proven track record of meeting or exceeding renewal and expansion revenue targets -
- Experience managing customer relationships from onboarding through renewal and expansion - Proficiency in using CRM systems and customer success tools (e.g., Hubspot) - Ability to quickly learn and articulate the value of new technologies to diverse customer segments - Strong problem-solving skills and consultative approach to customer challenges - Self-motivated with excellent time management and organizational skills for managing multiple accounts - Passion for technology and staying current with
- Experience with or strong interest in AI is a plus - Comfort with data analysis to drive customer success metrics and identify growth opportunities Nice to have: - You're an active Replit user - You've worked at an early-stage startup or in developer tools -
- Experience with rapid prototyping, product development workflows, or business process automation - Background in customer success at companies serving technical or semi-technical user bases - Degree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience) Tools + Tech Stack for this role: - Replit - Hubspot CRM - Customer success and analytics platforms - ZoomInfo - LinkedIn Sales Navigator - Hashboard, Hex - Various customer communication and project management