other
Posted 3 weeks agoSr. Insights Analyst
at Sprinklr
India Karnataka Bangalore, IndiaOn-site
Responsibilities
- Identify, comprehend and document customers'
- Identify opportunities for increased efficiency and provide subject matter expertise on best fit across message, media & channel
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels.
- The Sprinklr Analytics & Insights team has been positioned to align their capabilities in order to resolve such business challenges.
- experience with natural inclination towards social media with a thorough understanding of the social tone, content and strategy of the brand. Roles &
- experience overall in customer insights/analytics roles
- Experience with proven competency in data analytics tools and methodologies, ability to collate, harmonize and visualize data and present the statistical merit in a business case
- In-depth knowledge of customer journey, journey maps, drivers of experience at large scale
- Experience in designing Microsoft Powerpoint presentation is required and expertise in graphic design is an added advantage
- Experience in working with or for social media management software/platforms is an added advantage We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.