customer support
Posted 6 days agoSenior Strategic Customer Success Manager, Gaming & Prediction
at Socure
San Francisco, United StatesRemote
Responsibilities
- - Facilitate model governance sessions to ensure transparency, compliance, and confidence in solution performance.
- - Support change management, benchmarking, and operational excellence programs that help customers scale solutions across the enterprise.
- - Promote advocacy by identifying opportunities for customers to serve as references, case studies, or industry champions.
Requirements
- - Act as the customer’s advocate internally, ensuring their needs influence product, support, and go-to-market priorities.
Benefits
- - Net Dollar Retention (NDR) and Customer Lifetime Value (CLV) improve across your portfolio as a result of proactive engagement.
Contact
- Follow Us! YouTube https://www.youtube.com/c/Socure | LinkedIn https://www.linkedin.com/company/socure/ | X (Twitter) https://x.com/socureme | Facebook https://www.facebook.com/socure/
Additional details
- WHY SOCURE? Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts.
- The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.
- We hire people who want that level of responsibility.
- People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision.
- If you want predictability or narrow scope, this won’t be your place.
- If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.