Senior Strategic Customer Success Manager, Gaming & Prediction

San Francisco, United StatesRemote

Responsibilities

- Facilitate model governance sessions to ensure transparency, compliance, and confidence in solution performance.
- Support change management, benchmarking, and operational excellence programs that help customers scale solutions across the enterprise.
- Promote advocacy by identifying opportunities for customers to serve as references, case studies, or industry champions.

- Act as the customer’s advocate internally, ensuring their needs influence product, support, and go-to-market priorities.

- Net Dollar Retention (NDR) and Customer Lifetime Value (CLV) improve across your portfolio as a result of proactive engagement.

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WHY SOCURE? Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts.
The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.
We hire people who want that level of responsibility.
People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision.
If you want predictability or narrow scope, this won’t be your place.
If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.