Broker Integration Advocate

Denver, United StatesHybrid

Responsibilities

Drive consultative outreach to keep customer onboarding on track : As the point of contact for our customers during this journey, you provide exceptional consultative customer service via phone, email and other channels.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience
As an AI-native company, we don't just use technology—it’s the backbone of how we work.
We expect all team members to demonstrate digital fluency and a proactive approach to leveraging AI tooling to enhance accuracy, speed, and communication.
AI tools and automation are part of how this team works.
You don't need to be an expert, but you should be excited to learn and use tools like Glean, Gemini, and other LLM-based AI tools.
Account management: Strong background in high-volume book of business under tight deadlines and seasonal peaks.

We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.
Experience: Minimum 3+ years of professional work experience, ideally within healthcare, health insurance brokerage, hospitality, or a fast-paced startup environment, where anticipating customers’ needs and delivering a great customer
experience managing professional interactions with external company partners (brokers and insurance carriers) as well as customers.
We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto).
To learn more about Gusto’s compensation philosophy and
Our cash compensation range for this role is $23.50/hr—26.44/hr in Denver.

At Gusto, we're on a mission to grow the small business economy.
With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
Offer amounts are determined by role, level, and location.
Learn more about our Total Rewards philosophy .
requirements vary by role and will be assessed during the interview process. About the Role:
For small business owners, choosing a platform to integrate their
benefits is one of the most important decisions they make. As a Broker Integration Advocate, you'll own the customer journey from the moment a business signs up to integrate their
benefits to the final implementation. Your goal: make sure every customer is ready to go when it leaves your hands, so
benefits get to the finish line on time and accurately.
That means guiding small business owners through one of the most important (and most complex) decisions they make for their teams, and making the