engineering
Posted Apr 13IT Support Engineer
at Tenable
Singapore Office Suntec City, SingaporeOn-site
Responsibilities
- Technical Troubleshooting: Diagnose and resolve complex issues related to Windows and macOS, mobile devices, and core business applications
- Conduct IT orientation training both in person and remotely ensuring new hires are fully provisioned and trained on Day 1
Requirements
- If you are passionate about providing world-class support, eager to integrate AI into your daily workflow, and ready to take ownership of endpoint security, this is the role for you.
- experience providing high-touch technical support for global, high-growth organizations.
- Proficient in using AI tools like Google Gemini and Claude to streamline documentation and accelerate technical troubleshooting.
- AI-Assisted Efficiency: Utilized AI tools to accelerate the creation of technical documentation and internal "How-To" guides
- OS Proficiency: Strong expertise in configuring and troubleshooting Windows and macOS environments, including VMs, Active Directory, and DNS
- experience with MSP/MDM tools like JAMF, BigFix, and ticketing system, ServiceNow
- Networking Knowledge: Solid understanding of TCP/IP, Wi-Fi, and common information security practices
- Soft Skills: Superior customer service and communication skills, with the ability to explain complex technical guidance to non-technical users
- Project Management: Ability to lead or participate in internal IT projects independently And Ideally:
- Familiarity with AWS Workspaces, Okta, or specialized security tools like Nessus
- Certifications such as CompTIA A+, Network+, or Microsoft/Cisco credentials •
- Experience working with AI tools such as Google Gemini and Claude
Experience
- We are looking for a security-conscious IT Support Engineer with 3+ years of
- Experience: 3+ years of technical support experience, ideally in a fast-paced or global high-tech environment