IT Support Engineer

Singapore Office Suntec City, SingaporeOn-site

Responsibilities

Technical Troubleshooting: Diagnose and resolve complex issues related to Windows and macOS, mobile devices, and core business applications
Conduct IT orientation training both in person and remotely ensuring new hires are fully provisioned and trained on Day 1

If you are passionate about providing world-class support, eager to integrate AI into your daily workflow, and ready to take ownership of endpoint security, this is the role for you.
experience providing high-touch technical support for global, high-growth organizations.
Proficient in using AI tools like Google Gemini and Claude to streamline documentation and accelerate technical troubleshooting.
AI-Assisted Efficiency: Utilized AI tools to accelerate the creation of technical documentation and internal "How-To" guides
OS Proficiency: Strong expertise in configuring and troubleshooting Windows and macOS environments, including VMs, Active Directory, and DNS
experience with MSP/MDM tools like JAMF, BigFix, and ticketing system, ServiceNow
Networking Knowledge: Solid understanding of TCP/IP, Wi-Fi, and common information security practices
Soft Skills: Superior customer service and communication skills, with the ability to explain complex technical guidance to non-technical users
Project Management: Ability to lead or participate in internal IT projects independently And Ideally:
Familiarity with AWS Workspaces, Okta, or specialized security tools like Nessus
Certifications such as CompTIA A+, Network+, or Microsoft/Cisco credentials •
Experience working with AI tools such as Google Gemini and Claude

We are looking for a security-conscious IT Support Engineer with 3+ years of
Experience: 3+ years of technical support experience, ideally in a fast-paced or global high-tech environment