operations
Posted Apr 28Customer Success Operations Associate
at Workato
PhilippinesOn-site
Responsibilities
- Collaborate with Customer Success, Technical Services, Sales, Product, BT, and Operations team members to support strategic initiatives aimed at improving customer outcomes •
- Utilize OpenAI/Claude extensively to modernize and improve day-to-day operations •
- Write extensive business process and technical documentation for existing and new processes •
- Manage multiple concurrent projects with various deadlines. •
Requirements
- Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform.
- With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business.
- Learn how SaaS businesses work and what the key KPIs and metrics are for post sales teams •
- Become proficient in the Workato platform, to maintain, troubleshoot, enhance and build new automations •
- Help with rigorous UAT before deploying new sets of analysis, automations, or process improvements Requirements Qualifications /
- Education: Bachelor's degree required. Business or technical focus preferred •
- Intermediate SQL knowledge •
- Very strong in AI prompting and creative application of AI •
- Experience working with CRMs, preferably Salesforce •
- Self-starter with the ability to drive projects from inception to completion. •
Contact
- To learn more, visit www.workato.com Why join us?
Additional details
- A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale.