Operations Associate

Melbourne, AustraliaOn-site

Responsibilities

Execute end-to-end shipments across all modes (FCL, LCL, Air, import and export), including bookings, documentation, and milestone tracking.
Troubleshoot shipment exceptions proactively and escalate issues with clear context and a recommended path forward.
Maintain data accuracy across Flexport systems to meet KPIs and client SLAs.
Support account managers and customs teams to deliver an exceptional client experience.
Identify operational bottlenecks and design scalable solutions anchored in AI, code, and automation.
Build or contribute to internal tools, dashboards, and workflows that reduce manual effort and improve data quality.
Champion a culture of continuous improvement; if you see something broken, fix it.
Build trusted relationships with clients, external partners including carriers, customs brokers, and freight vendors.

You will develop a deep understanding of global logistics end-to-end, from operations and process design to client management and commercial strategy, working alongside country leadership, operations management, and sales teams.
Leverage AI tools proactively in your daily work—from drafting client communications to analysing shipment data—and share learnings with the team.
AI & Data Fluency: You are comfortable using AI tools and working with data. You ask good questions of datasets, build basic automations, and continuously seek to do more with less.
Ability to make judgements in ambiguity: You can make sound, well-reasoned decisions with incomplete information. You know when to escalate and when to act. What you will need:
Strong analytical skills with the ability to generate data-driven insights that inform decisions and strategy
Experience in freight forwarding, supply chain, or logistics operations welcome, but not a hard pre-requisite
A genuine understanding of how global logistics works; end to end, across all modes and geographies.
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce.

We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people.
Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

At Flexport, we believe global trade can move the human race forward.
That’s why it’s our mission to make global commerce so easy there will be more of it.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world.
We are proud to have the support of the best investors in the game who believe in our mission, solutions and people.
Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity:
The Operations Associate role, based in Melbourne, is a rare opportunity to be at the ground floor of Flexport Australia’s growth.
As one of our earliest team members in the region, you will wear many hats and play a defining role in shaping our operations, culture, and client experience.
This is a career-defining role with a clear path forward.
This breadth of exposure is intentional: we want to develop the next generation of logistics leaders. What You Will Do:
The role is anchored in operations, with a strong bent towards process improvement and automation. Core tasks: