engineering
Posted 2 weeks agoSr. Partner Technical Delivery Engineer
at dialpad
Denver, United StatesOn-site
Responsibilities
- Own end-to-end delivery of technical workshops, boot camps, and summits across NA, EMEA, and ANZ.
- Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
- Manage marketing launch coordination and drive channel-driven attendance and registration for every event.
- Lead the Lunch & Learn roadshow series, currently active across 18 NA cities.
- Develop comprehensive lab guides with subject-matter experts across all product families.
- Set up and maintain hands-on lab environments used in live training events.
- Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services).
- Own technical LMS content within Docebo, keeping certification material current with product releases.
- Deliver Capstone certification grading and validation across all four CDP 2.0 tracks, plus bi-annual recertification.
- Validate new product introductions (NPI) and coordinate content updates with SE teams.
- Support the goal of 100% Strategic Partner certification by the end of Q2 FY27 and 50 Agentic-certified partners by year-end. Skills you'll bring
- Build and ship agentic AI products that are redefining how companies operate
Requirements
- Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
- Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
- Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
- Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
- At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
- Dialpad's Channel Programs team is the engine behind our global partner ecosystem. We're looking for a Senior Partner Technical Engineer to own the technical enablement
- experience for Dialpad's partner network: designing and delivering hands-on workshops, building lab environments, certifying partners on our latest products, and driving the pipeline that flows from a well-trained partner base.
- You'll work closely with Channel Sales, Channel SE, PSO, and Product teams to translate Dialpad's product roadmap into partner-ready training programs — from our CDP 2.0 certification tracks, Agentic AI boot camps, Global Lunch & Learns, and Global Summits. What you'll do
- experience with UCaaS, CCaaS, or cloud communications platforms — Dialpad product knowledge a plus.
- Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences. •
- Experience building and running lab environments for training or certification programs.
- experience presenting to partner leadership.
- Work at the center of the AI transformation in business communications
- Join a team where AI amplifies every employee’s impact
Experience
- 5+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role. Strong hands-on
Benefits
- For exceptional talent based in Colorado the target base salary range for this position is posted below.
- Our salary ranges are determined by role, level, and location.
- The range displayed on each job posting reflects the target range for new hire salaries for the position.
- Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
- Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
- Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
- Colorado Salary Range $154,800 — $195,600 USD Why Join Dialpad
- Competitive salary, comprehensive benefits, and real opportunities for growth
Additional details
- Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer
- We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
- We look for people who are intensely curious and hold themselves to a high bar.
- Our ambition is significant, and achieving it requires a team that operates at the highest level.
- We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your Role
- This is a high-visibility, high-impact role at the intersection of technical depth and teaching.
- Instrument event-to-pipeline attribution: measure ROI and training effectiveness per event and report results to leadership.
- Excellent project management skills — you can run a multi-city event calendar without dropping a ball.
- Comfortable owning outcomes: you track pipeline attribution, survey results, and certification completion, not just event attendance.
- Willingness to travel ~50+% for in-person events across NA, EMEA, and ANZ.