Senior Air Operations Associate, Hanoi

Hanoi, VietnamOn-site

Responsibilities

Coordinate end-to-end airfreight operations in alignment with company strategy, global policies, and customer requirements
Coach and mentor team members to ensure SOP compliance, productivity, and a culture of continuous improvement
Maintain high data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs
Oversee billing accuracy and cost control, resolving invoice disputes promptly and effectively
Monitor and review vendor and carrier performance, providing constructive feedback and actionable solutions
Support strategic initiatives including carrier integrations, client onboarding, and system or process upgrades
Build and maintain strong working relationships with customers, internal stakeholders, and external service providers
Supervise a small team of associates, fostering collaboration across departments

Bachelor's degree in Logistics, Supply Chain, Business, or a related field 3–7 years of
experience in freight forwarding or logistics operations
Strong working knowledge of air freight processes, including import and export handling
Fluency in Vietnamese; professional proficiency in English (written and spoken) Proven
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce.

We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people.
Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
Competitive base salary, quarterly performance bonus, daily complimentary lunch, comprehensive medical insurance including dependent coverage, and RSUs Commitment to Equal Opportunity

At Flexport, we believe global trade can move the human race forward.
That’s why it’s our mission to make global commerce so easy there will be more of it.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world.
We are proud to have the support of the best investors in the game who believe in our mission, solutions and people.
Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity
As a Senior Air Operations Associate based in Vietnam, you will manage complex airfreight operations while providing hands-on leadership to a small team.
This role is designed for experienced operators ready to take the next step — driving execution excellence, mentoring teammates, and contributing to process improvements that will shape Flexport's growing operations in Vietnam. What You'll Do
Serve as the first point of escalation for shipment exceptions, resolving issues with urgency and sound judgement
Act as squad lead when required, building the capabilities needed for future leadership responsibilities What You'll Bring
experience coaching or mentoring junior team members