engineering
Posted 1 weeks agoTechnical Sales Engineer/ Lead
at Mattermost
Tokyo, JapanOn-site
Responsibilities
- Mission-Critical Deployment: Architect and deploy solutions within complex on-premise, air-gapped, and private cloud environments, ensuring operational resilience for defense and national security customers.
Requirements
- Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365.
- Partner & Channel Enablement: Collaborate with system integrators (SIs), VARs, and distributors to build a sustainable technical network and contribute to the regional partner go-to-market plan.
- experience serving defense, national security, or critical infrastructure customers.
- Infrastructure Mastery: Strong knowledge of closed cloud environments, on-premise deployments, and the technical/operational concepts utilized within secure sectors.
- Experience in global startups is preferred; you must be an independent, creative problem-solver capable of negotiating technical "win-win" scenarios.
- Communication: Native Japanese language skills and strong English proficiency (reading/writing).
- Forward-Thinking: Awareness of GenAI and its applications in secure collaboration.
- Education: Bachelor’s degree in a technical field or equivalent work experience. Why Mattermost?
Experience
- Industry Expertise: 10+ years of technical experience, specifically within the cybersecurity sector or high-growth SaaS/technology companies.
Contact
- To learn more, visit www.mattermost.com About the Role
Additional details
- Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S.
- Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control.
- Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ.
- This is a high-impact, early-stage opportunity requiring a "player-coach" mentality with significant room for ownership, autonomy, and professional growth.
- As the first technical hire in Japan and the Indo-Pacific region, you will not only lead technical demonstrations but also serve as a strategic partner to our sales team, directly shaping regional growth and ensuring customer success in high-trust environments. Key Responsibilities
- Strategic Technical Leadership: Lead all regional technical activities, including pre-sales architecture, product demos, and deep-dive technical evaluations.
- Stakeholder Management: Translate complex technical details into value propositions for audiences ranging from executive C-suite (General Officers) to frontline operational personnel.
- Product Advocacy: Act as a bridge between Japanese customers and our global product/engineering teams, representing local
- requirements to help build world-class, mission-ready software.
- Post-Sales Excellence: Support technical engagements for key accounts to ensure customers are achieving their specific mission outcomes and workflow automation goals. Required Skills & Experience