operations
Posted Apr 2VP, Business Transformation & Operations
at Sprinklr
United States New York New York City, United StatesOn-site
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Responsibilities
- Develop and maintain frameworks, governance structures, and reporting mechanisms to drive accountability and ensure execution of transformation goals. 2) Lead Portfolio Tracking for Strategic Initiatives Stand up and run a light-but-rigorous PMO for the Top 10: objectives/OKRs, milestones, dependencies, RAID.
- Create an executive dashboard that provides an accurate , exception-based view of health, risks, and decisions.
- Drive cross-functional execution with Finance, GTM, R&D, and People leaders to unblock issues and land outcomes. 3) Manage Red Team Review Cycles Establish and operationalize the internal Red Team review process for critical projects, ensuring a rigorous, objective evaluation of strategic initiatives.
- Ensure selected projects are properly reviewed with clear objectives and evaluation criteria.
- Document next steps, decisions, and lessons learned from each review, and ensure systematic follow-up on all recommended actions.
- Drive continuous learning by sharing insights and best practices across teams, embedding a culture of accountability and improvement. 4) Run the Business Management System (BMS) operating rhythm Own the annual and quarterly executive BMS calendar and run-of-show for multi-day, standard meetings (e.g., M1/M2/M3).
- Drive agenda development with the CEO/ELT ; lock agendas by deadlines and publish pre-reads.
- Coordinate participants and presenters; manage day-of execution (facilitation, timekeeping, decision capture).
- Publish decisions, notes, and actions within 24– 48 hours ; maintain an enterprise action log and drive closure. 5) Executive communications, insights & tooling Craft CEO-quality narratives that synthesize signals into insights and decisions.
- Develop standard templates and frameworks and ensure consistent usage.
- Strong track record managing Red Team reviews, implementing process rigor, and ensuring follow-up on learnings.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- Leverage Microsoft 365 and collaboration tools (Teams, SharePoint, PowerPoint/Excel/Power BI).
- Experience establishing or leading a Transformation Office and driving enterprise-wide change initiatives.
- Strong command of Microsoft 365 (PowerPoint, Excel, Power BI), SharePoint/Teams, and collaboration workflows.
- Nice-to-have: PMP/ PgMP , Prosci /Change Management, OKR certification.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Experience
- What You’ll Bring 18+ years in business operations, chief-of-staff, consulting, strategy/ops, or enterprise PMO roles, including 8 + years supporting C-suite leaders.
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
- JOB REQ COMPENSATION RANGE $236,000 - $394,000 The base salary range for this role is shown above.
- At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location.
- Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
- benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based
- benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health
- benefits including medical, dental, vision, and prescription drug coverage.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- Job Description What You’ll Do 1) Establish and Lead the Transformation Office Set up and operationalize the Transformation Office as the central hub for evaluating, coordinating, and managing key transformation initiatives across the organization.
- Partner with cross-functional leaders to assess transformation opportunities, prioritize initiatives, and align resources for maximum impact.
- Institutionalize governance (cadence, templates, change control) that clarifies accountabilities while enabling speed.
- Standardize meeting materials (templates, executive narratives, KPIs) and enforce a single source of truth.
- Operationalize the one source of truth with BI/analytics partners so ELT reviews consistent metrics.
- Program/portfolio management expertise across complex, cross-functional initiatives; fluent with OKRs, RAID , dashboards .
- Outstanding attention to detail, time management, and meeting deadlines.
- How We’ll Measure Success (first 180 days) Transformation Office launched and managing prioritized initiatives with clear governance and reporting.
- Red Team reviews executed with documented lessons and action follow-up for all critical projects.