Support Account Manager

PhilippinesOn-site

Responsibilities

Own the support health of a defined portfolio of strategic accounts. Track and drive the input and output metrics that define a good support
Capture reusable resolutions and patterns so the broader support org and customers get faster over time.Partner with Customer Success and the account team on renewal and expansion risk that originates from support health. What you’ll need

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform.
With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business.
Partner with Engineering on correction-of-error reviews where warranted.Build deep familiarity with each account’s Workato environment, use cases, and business priorities so your support is contextual, not generic.Feed the knowledge loop.
You don’t need to write the fix, but you need to understand it.Experience working across time zones with global teams and customers.
experience with Workato or a comparable iPaaS / enterprise automation / orchestration platform.Familiarity with agentic AI or LLM-based workflows in a production enterprise context. Experience with support tooling and KCS-style knowledge practices. (REQ ID: 2700)

A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale.
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles .
We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of
benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Business Insider named us an “enterprise startup to bet your career on” •
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world •
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America •
Quartz ranked us the #1 best company for remote workers About the role