Technical Account Manager, Mid-Market

(north America), United StatesRemote

Responsibilities

Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations

Teams move faster, stay on brand, and get AI marketing that actually works.
Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses.
You are a product expert and will leverage your knowledge to ensure our customers understand and utilize the Hightouch platform to its fullest extent and beyond.
experience in a client facing and / or technology focused role where business
Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
Ability to collaborate cross functionally with different teams and types of people
Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security.

Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level What We're Looking For 5+ years of

Compensation Details
On-Target Earnings Range: $165,000- $200,000 annually
Base Salary: $132,000-160,000 annually
We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window. E-Verify Statement

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP.
With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves.
Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success.
If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.
You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption.
No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution.
Fundamentally, you are enamored with how a company can utilize data to its fullest extent.
Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well. What You’ll Do
As a critical member of the Customer Success team you will be responsible for the retention and expansion our mid-market customers