Technical Support Manager - West Coast/Pacific Time Zone

Remote

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Requirements

Team Leadership: Lead and mentor a multi-shift Support Engineering team, serving as the go-to expert for policies, procedures, and professional growth. •
Product Expertise: Maintain deep, hands-on technical knowledge of the entire Tenable product suite to provide high-level guidance and oversight.
experience in hiring, training, and performance management.
Excels at managing time and priorities in fast-paced environments while remaining composed and solution-oriented under pressure. Demonstrated
experience driving innovative change at the team level, preferably applying AI, Large Language Models (LLMs), and automation to streamline workflows, improve case resolution times, and increase operational efficiency within a support organization. •
Experience implementing Knowledge-Centered Service (KCS) methodology to drive knowledge quality, reuse, and continuous improvement.
Solid understanding of security operations and procedures, modern tech stacks, and security industry trends.
Ability to work at a computer for extended periods and perform additional duties as necessary to meet business objectives.

3+ years managing high-performing teams of 10+ Technical Support Engineers with direct

This is the base pay range for this position.
Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown.
Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance.
benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.