engineering
Posted 3 days agoSenior Engineering Manager, Voice and Video
at Twilio
IrelandRemote
Responsibilities
- Lead a team of senior engineers developing Twilio's next-generation media processing
- Drive technical architecture decisions for low-latency, high-throughput media
- Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
- Establish engineering excellence through code quality standards, testing practices, and operational reliability
- Mentor engineers and provide technical guidance on complex media processing
- Build and evolve systems handling real-time media processing at scale
- Own service performance metrics, reliability targets, and continuous improvement
- Make key technology stack decisions that impact Twilio's media processing capabilities
- Track record of successfully delivering critical infrastructure projects with significant technical complexity •
Requirements
- We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! .
- Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
- experience leading teams building distributed systems
- Understanding of Voice/VoIP infrastructure and media handling challenges
- Deep understanding of systems design, microservice architecture, and cloud infrastructure •
- Experience managing complex technical tradeoffs between reliability, scalability, and feature development
- Experience in improving developer velocity using AI tools
- Strong knowledge of performance optimization, reliability engineering, and operational excellence
- Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields Desired: •
- Experience with SIP, RTP/RTCP or other communications
- Familiarity with media codecs, transcoding, packet loss concealment, and audio
- Background in building low-latency, globally distributed •
- Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer •
- Experience in building Voice AI products
- Knowledge of cloud infrastructure on AWS or similar Prior
- experience in telecommunications or communications platforms Location
- For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer
- Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Experience
- 5+ years of engineering management
Benefits
- Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
Additional details
- At Twilio, we’re shaping the future of communications, all from the comfort of our homes.
- We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
- Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
- As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding.
- Join the team as Twilio’s next Senior Engineering Manager, Voice Media. About the job
- You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale.
- Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance.
- This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology. Responsibilities
- Balance technical debt reduction with feature development while maintaining service reliability
- Partner with engineering leaders to align media platform capabilities with broader Voice strategy