customer support
Posted 3 days agoTechnical Support Expert 2
at Twilio
ColombiaRemote
Responsibilities
- Collaborate with your teammates and the Twilio Product and Engineering teams via Slack.
Requirements
- We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! .
- Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures. Responsibilities
- File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
- Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
- We are always looking for people who will bring something new to the table! *Required:
- Bachelor’s degree or equivalent work experience 2+ years of
- experience in a client-facing technical role, preferably in supporting REST API or enterprise software
- A firm understanding of the technology stacks common to the Web ecosystem.
- Functional knowledge of general-purpose programming languages.
- Ability to professionally and diplomatically address customer concerns and provide concise feedback.
- Previous exposure or knowledge of Twilio products. Coding
- experience in any language. (reading and debugging) Previous
- experience with JIRA or a similar ticketing system. Location
- For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer
- Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Benefits
- Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
Additional details
- At Twilio, we’re shaping the future of communications, all from the comfort of our homes.
- We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
- Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
- As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding.
- Join the team as our next Technical Support Engineer 2. About the job
- This position is needed to support our customers’ use of Twilio’s Programmable Messaging product.
- This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio’s Programmable Messaging API.
- In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums.
- Work on messaging email cases submitted by both individual developers and major brands.
- Assist customers with troubleshooting message deliverability issues and debug customer code.