customer support
Posted May 27Customer Support Advocate
at Taskrabbit
United StatesHybrid
Responsibilities
- Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
Requirements
- Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
- experience in a retail, hospitality or customer service role.
- Ability to work weekends and holidays as needed.
- Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
- Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
- Empathetic communication skills, with the ability to connect with customers on a personal level.
- Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
- How we use AI in our hiring process:
- Taskrabbit uses an AI-assisted pre-screen tool to help confirm the basic information you share on your application (ie. work-authorization status, minimum role requirements, and availability).
- The AI tool does not make hiring decisions and does not reject applications.
- Every application and every AI pre-screen response is reviewed by a Taskrabbit recruiter before any decision is made on your candidacy.
Benefits
- Detail-oriented mindset with a commitment to delivering top-notch service. Compensation & Benefits:
- At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus +
- benefits + perks. The base pay range for this position is $17.50/hour with an expectation of 40 hours per week.
- This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
- Women make up half of our leadership team and our diversity representation is above that of the tech industry average. The Perks.
- Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees.
- We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.
- An Active Commitment to Equity within our Company and Platform.
Contact
- Communications will always be conducted by taskrabbit.com domain names.
Additional details
- Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.
- At Taskrabbit, we want to transform lives one task at a time.
- As a company we celebrate innovation, inclusion and hard work.
- Our culture is collaborative, pragmatic, and fast-paced.
- We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
- Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! About The Role:
- As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional
- experience for every individual, be it a Client, Tasker, or Partner.
- Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone.
- You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.