Customer Support Advocate

United StatesHybrid

Responsibilities

Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.

Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
experience in a retail, hospitality or customer service role.
Ability to work weekends and holidays as needed.
Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
Empathetic communication skills, with the ability to connect with customers on a personal level.
Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
How we use AI in our hiring process:
Taskrabbit uses an AI-assisted pre-screen tool to help confirm the basic information you share on your application (ie. work-authorization status, minimum role requirements, and availability).
The AI tool does not make hiring decisions and does not reject applications.
Every application and every AI pre-screen response is reviewed by a Taskrabbit recruiter before any decision is made on your candidacy.

Detail-oriented mindset with a commitment to delivering top-notch service. Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus +
benefits + perks. The base pay range for this position is $17.50/hour with an expectation of 40 hours per week.
This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
Women make up half of our leadership team and our diversity representation is above that of the tech industry average. The Perks.
Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees.