Marketing Strategy Consultant, North America

Remote

Responsibilities

Map customer value and KPIs : Conduct discovery sessions with key stakeholders to identify core business challenges and build Value Realization Frameworks that connect Airship solutions to measurable outcomes
Design multi-channel customer journeys : Develop engagement strategies across email, mobile, SMS, digital wallets, and more for enterprise brands
Own the ROI narrative : Partner with Account Teams to lead business reviews that go beyond usage metrics to demonstrate clear financial impact and strategic return
Drive retention and expansion : Identify pathways for service and feature growth by becoming an integral part of each customer's engagement strategy, contributing to strong net retention rates
Facilitate strategic workshops : Create and deliver sessions that help customers define their goals, align on priorities, and accelerate digital marketing outcomes

Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels.
With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.
Contribute to scalable frameworks : Help develop standardized playbooks and AI-powered tools that elevate consulting quality across the global organization
Use AI to work smarter : Apply AI tools for research, content development, and performance auditing to deliver faster, higher-quality strategic guidance What We're Looking For 4–6 years of
experience in consulting, a digital agency, or a client-side marketing role (e.g., CRM Manager, Lifecycle Marketing Manager, CX Strategist) •
Experience designing multi-channel customer engagement strategies across two or more channels (email, mobile, SMS, web, digital wallets)
Demonstrated ability to build trusted relationships with VP and Director-level marketing stakeholders
Strong data-driven storytelling skills, with the ability to translate technical concepts into clear business value •
Fluency in English required We'd Be Delighted If You Also Have