marketing
Posted 3 weeks agoMarketing Strategy Consultant, North America
at Airship
Remote
Responsibilities
- Map customer value and KPIs : Conduct discovery sessions with key stakeholders to identify core business challenges and build Value Realization Frameworks that connect Airship solutions to measurable outcomes
- Design multi-channel customer journeys : Develop engagement strategies across email, mobile, SMS, digital wallets, and more for enterprise brands
- Own the ROI narrative : Partner with Account Teams to lead business reviews that go beyond usage metrics to demonstrate clear financial impact and strategic return
- Drive retention and expansion : Identify pathways for service and feature growth by becoming an integral part of each customer's engagement strategy, contributing to strong net retention rates
- Facilitate strategic workshops : Create and deliver sessions that help customers define their goals, align on priorities, and accelerate digital marketing outcomes
Requirements
- Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels.
- With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.
- Contribute to scalable frameworks : Help develop standardized playbooks and AI-powered tools that elevate consulting quality across the global organization
- Use AI to work smarter : Apply AI tools for research, content development, and performance auditing to deliver faster, higher-quality strategic guidance What We're Looking For 4–6 years of
- experience in consulting, a digital agency, or a client-side marketing role (e.g., CRM Manager, Lifecycle Marketing Manager, CX Strategist) •
- Experience designing multi-channel customer engagement strategies across two or more channels (email, mobile, SMS, web, digital wallets)
- Demonstrated ability to build trusted relationships with VP and Director-level marketing stakeholders
- Strong data-driven storytelling skills, with the ability to translate technical concepts into clear business value •
- Fluency in English required We'd Be Delighted If You Also Have