Technical Support Engineer – Bilingual English/Spanish – Remote (Mexico)

Mexico, MexicoRemote

Responsibilities

Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software.
Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution
Recreate customer software issues in a lab environment for engineering assessment
Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
Create and publish solution knowledge for re-use by customers and Tenable employees
Continually review personal performance metrics to ensure goals are consistently met

Maintain in-depth knowledge of Tenable products and information security best-practices
Fluency and ability to explain technical concepts in English and Spanish
Bachelor’s degree in a technical field or equivalent experience
experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration , patch deployment, and system configuration •
Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
Demonstrated interest in AI and Large Language Models (LLMs), with hands-on
experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience.
Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
Strong analytical and problem-solving skills, with the ability to learn quickly
Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
Ability to work hours supporting the US Eastern/LATAM time zones And Ideally:
Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)