Own the onboarding timeline : Manage the execution of each customer's implementation plan, coordinating activities across internal and external teams to hit key milestones on schedule
Run weekly customer syncs : Lead regular check-ins with customers to review progress, surface risks, and align on next steps
Drive technical completion : Ensure each onboarding project reaches full technical completion, including implementation of key use cases and deployment of metrics tracking
Identify and remove roadblocks : Proactively flag risks and blockers, and work cross-functionally to resolve them before they impact timelines
A track record of using AI tools and automation to improve project workflows and customer experiences
Requirements
Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels.
With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.
You will be the driving force behind every new customer's first experience with Airship.
experience from kickoff through handoff.
You will also have the opportunity to shape how we use AI to make our onboarding process faster, smarter, and more scalable. What You'll Do
Be the customer's go-to person : Serve as the primary point of contact for new customers throughout the entire onboarding phase, building trust and keeping momentum
Explore AI-driven improvements : Look for opportunities to use AI tools and workflows to increase efficiency, improve quality, and scale the onboarding experience What We're Looking For 3+ years of direct
experience in a client-facing project management or implementation role
Proven ability to manage multiple complex, multi-month implementation projects simultaneously
Strong verbal and written communication skills, with the ability to work effectively with both technical and non-technical stakeholders
Proficiency in project planning tools (e.g., Jira, Asana, Monday.com, Microsoft Project) to track and report on project status
Demonstrated skill in risk management and proactive identification of project roadblocks
Ability to work independently while collaborating effectively in a team environment
Fluency in English required •
Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn! We'd Be Delighted If You Also Have •
Experience in digital marketing solutions (mobile, email, SMS, web analytics) or a SaaS product environment
Familiarity with the software development lifecycle (SDLC) and coordinating with customer development teams
Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification •
Experience with version control systems like GitHub
Ability to speak, read, and write Spanish is strongly preferred Work Location & Travel Requirements
Benefits
Compensation Starting Pay Range: $75,000-$85,000 USD per year
This is a good faith estimate of the base compensation we reasonably expect to pay for this position upon hire.
Actual starting pay may vary based on factors such as relevant skills, work experience, market demands, and location.
Benefits & Perks
Competitive medical, dental, and vision insurance options for you and your dependents
Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off
Employer-subsidized life insurance as well as short-term and long-term disability
A digital-first work environment and a monthly stipend to support remote work
Contact
To learn more about us, visit www.airship.com , read our blog or follow us on LinkedIn. About the Role
Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”. Hiring Commitment
Additional details
Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences.
Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more.
We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.
As the primary point of contact during onboarding, you will coordinate end-to-end technical implementations, keep cross-functional teams accountable, and make sure customers go live on time and with confidence.
Your goal: turn new customers into successful, long-term Airship users by delivering a smooth, well-organized onboarding
This role sits at the intersection of project management, customer experience, and technology.
You will manage multiple onboarding projects simultaneously, working closely with both customer teams and internal stakeholders to align technical execution with business goals.
Keep internal teams on track : Route customer questions to the right Airship resources and proactively follow up to ensure internal tasks are completed promptly
Set customers up for long-term success : Establish a clear plan for future development at the close of each onboarding, so customers have a roadmap for continued growth
Hand off with care : Facilitate a smooth transition of each account to the Account Manager after onboarding, ensuring continuity and no gaps in the customer relationship