Inbound Call Center Representative

Plano, United StatesHybrid

Responsibilities

Deliver a one-call resolution to our members by becoming an expert in the Pharmacy
Demonstrate a patient-centric mindset and a high sense of urgency to solve member requests.

The initial 3-week training class runs from 7:00 am to 3:30 pm Mountain Time and requires 100% attendance.
experience working in a call center environment required
Proficiency in Windows, MS Office, G-Suite required
HS Diploma, GED, or equivalent
Active listening, and conversational speaking skills, with a high degree of empathy
Ability to multitask
experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred Prior
experience at a pharmacy is preferred Prior

We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality.
Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).
experience with benefits, employer benefits, insurance, prescriptions, medical billing, or
Competitive pay: $21.00 per hour
benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
3 Weeks Paid Time Off 12 Paid Holidays Paid Parental Leave Benefits
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability Wellness Benefits
Professional development and training opportunities Plano, TX Pay Range $21 — $21 USD Compensation & Benefits
Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of
benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves on our mission-driven and collaborative culture that inspires our employees to do their best work.
Integrity: Do the right thing. Especially when it’s hard.
Together: Build bridges and lift up your colleagues. Job Summary:
At SmithRx, we recognize that exceptional customer support is essential for both member satisfaction and product success.
In healthcare, this is especially crucial, as it directly impacts patient access to care.
We're seeking dedicated individuals to join our call center team, providing top-tier service to our members.
Ideal candidates possess strong communication, follow-through, and data entry skills, thriving in a fast-paced environment. A genuine, compassionate approach to member interactions is key.
This position requires a 9-week onsite training and nesting period at our Plano office, which is crucial for success in the role.
Following training, you'll transition to your assigned shift hours.