product
Posted Apr 9Product Lead, Agentic Personalization
at Hightouch
Sf, United StatesRemote
Responsibilities
- Define the agent experience.
- Design the feedback loop that builds trust over time.
- Scale the GTM. Co-own pipeline, join customer calls, shape competitive positioning, partner with CS on implementation playbooks.
Requirements
- Hightouch is the modern AI platform for marketing and growth teams.
- Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.
- Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks.
- Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.
- The shift from "AI assists a step" to "AI owns a workflow" is already happening in software engineering. Personalization is ready for the same shift.
- More than 1,000 enterprises—like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, use Hightouch to run their marketing.
- Agentic Lifecycle Studio. Agents identify lifecycle opportunities, draft audiences, assemble on-brand email and SMS campaigns, and orchestrate them through Braze, Iterable, Salesforce, and Adobe.
- experience inside the website and mobile app.
- Low-latency personalization API, sub-second audience evaluation, ML-powered optimization and recommendations, event pipeline processing millions of events daily. The Role
- Founding Product Manager for Agentic Personalization: Hightouch's third major pillar and biggest new investment. You define the product, the sequencing, and the go-to-market. Customer discovery.
- Speed. Small team, high autonomy, tight cycles. We use AI heavily in our own workflows.
Experience
- This is a senior role, but we focus on impact and potential for growth more than years of experience.
Benefits
- The salary range for this position is $240,000 - $320,000 USD per year, which is location independent in accordance with our remote-first policy.
- We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window. E-Verify Statement
Additional details
- Our team focuses on making a meaningful impact for our customers.
- We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness.
- We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.
- When you open Spotify, the homepage is different for every user.
- When you browse Nike's site, products are ranked by what Nike thinks you'll buy.
- When you log into Chase, offers are tailored to your spending.
- This is web and mobile personalization: deciding in real time what each customer sees inside your product.
- It directly moves conversion, retention, and revenue at the point where customers are already engaged.
- Almost nobody does it well outside of companies that build it from scratch.
- A single experiment (testing whether high-spend users convert better seeing a loyalty upsell on the account page) requires an analyst to build the segment, a PM to write targeting rules, a designer to create variants, an engineer to instrument the test, and someone to monitor results.