other
Added 2 weeks agoGlobal Program Manager
at Sprinklr
Germany Hamburg, GermanyOn-site
Responsibilities
- Ensure that overall program is effective, whilst running individual projects according to schedule and keeping within budget.
- Develop relationships with, and ensure the appropriate participation of key client & internal stakeholders and executives.
- Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders.
- Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.
- Ensure that all project/program risks, issues and change requests are managed effectively.
- Manage client service expectations and briefs and drive successful, measurable outcomes for the client.
- Maintain awareness of the current industry environment that shapes opportunities for client solutions.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
- Own and manage a portfolio consisting of 5 - 7 accounts; controlling project scope, change control processes, risks/ issues and mitigation plans.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- Job Description Meet our Professional Services Team! Successful implementation and value from the Sprinklr platform starts with us. As customers advance their strategies and invest more in social media as a business driver, we’re looking for experienced project managers to help realise those ambitions.
- As a member of our team, you’ll support our customers through the initial stages of their Sprinklr journey and work with a team of passionate consultants, solutions designers, analytics experts, as well as sales and service delivery leaders to make it happen.
- Develop knowledge of the Sprinklr platform components and module-synergies - so as to be able to develop realistic and meaningful project plans and high-level solutions.
- Experience: Fluency in English and German (Mandatory) Extensive experience of client management
- experience collaborating closely with business owners and executive level clients.
- Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
- Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis.
- Ability to motivate and focus people resources where there is no direct reporting relationship.
- Strong knowledge of software development life cycles, web technologies, web development processes.
- Experience in Agile project management a plus. Certification of any kind for Project Management (Prince2, PMP, SCRUM etc.)
- Experience in CCAAS delivery/rollout Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role.
- Candidates must have current and unrestricted work authorization in the country where the role is based.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- What You'll Do Sprinklr is looking for a Gobal Program Manager to manage enterprise level projects for some of our biggest clients.
- You will be both responsible and accountable for the end to end delivery of projects across a range of clients .
- Partner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery.
- Set the tone for the team and strive for quality and excellence in all aspects of delivery.
- Provide weekly project status and burn reports to the relevant project stakeholders.
- Experienced managing projects in IT, SaaS, Social, or Software environment.
- Experienced working with multi-geo, multicultural delivery teams.
- Experienced working on large scale project management in leading multi-organisational initiatives, and driving team accountability to achieve goals.
- Strong influencing skills and negotiation / mediation skills.