Software Engineer, Agent - Healthcare

Requirements

• ABOUT US At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI.
• Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook.
• Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens.
• Before that, Clay led the product and design teams for Google Workspace.
• We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry.
• We're proud that our work with partners like Sutter Health, Stellarus, and R1 RCM is demonstrating what's possible when conversational AI truly understands context and nuance. - Join us to transform the patient
• experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone.
• WHAT YOU'LL DO - Design and deliver production-grade AI agents for healthcare: You'll build and ship highly performant, reliable, and empathetic AI agents that handle sensitive patient and member interactions.
• You'll be responsible for building, tuning, and evolving AI agents in production environments serving healthcare payers, providers, and platforms.
• - Partner with healthcare leaders: You'll work directly with executives and technical teams at health plans, provider networks, and healthcare technology companies to understand their most pressing challenges - from managing high call volumes to reducing administrative burden and building AI agents that transform how they operate at scale.
• - Navigate healthcare complexity: You’ll develop deep expertise in healthcare systems and workflows, including integrations across EHR and patient access platforms, payer and provider operations, and common healthcare data and interoperability standards.
• Experience in healthcare technology, health IT or working with healthcare organizations - Familiarity with healthcare systems: Major EHR ecosystems (e.g., Epic, Cerner/Oracle Health, athenahealth); X12 EDI transactions and clearinghouse workflows; scheduling/patient access, practice management, and contact center platforms. - Understanding of healthcare compliance
• Experience building or deploying AI/LLM systems in production. - Have been a founder or founding engineer—you know what it means to balance craft, ownership, and speed. - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering. - Prior