engineering
Posted 5 days agoSales Engineer III
at dialpad
Tokyo, JapanHybrid
Responsibilities
- Own product demonstrations and deliver high-touch proof of concepts.
- Build and ship agentic AI products that are redefining how companies operate
Requirements
- Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
- Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
- Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
- Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
- At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
- requirements and present Dialpad solutions that meet those requirements.
- You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers.
- Dialpad’s Sales Engineers will contribute to our Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high-touch proof-of-concept sessions.
- Dialpad’s Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services.
- Complete a Sales Engineering Demo Certification.
- experience working as either a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or in similar roles.
- Dabbles in scripting languages such as JavaScript and Python.
- Work at the center of the AI transformation in business communications
- Join a team where AI amplifies every employee’s impact
Benefits
- Competitive salary, comprehensive benefits, and real opportunities for growth
Additional details
- Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer
- We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
- We look for people who are intensely curious and hold themselves to a high bar.
- Our ambition is significant, and achieving it requires a team that operates at the highest level.
- We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic .
- Your Role As a Sales Engineer, you’ll own running demos and proofs of concept, including gathering success criteria, system configuration, admin training, user training, and troubleshooting.
- You’ll work closely with Account Executives to identify key customer
- This position reports to our Japan Country Manager, and is hybrid from our Tokyo, Japan office. This role will require up to 50% travel.
- In this role, our Sales Engineers will help businesses solve complex communication problems that affect everyone around the world.
- This team aligns closely with Sales, Product, Engineering, Customer Success, and Support, as well as all levels of management on customer accounts. What You’ll Do