engineering
Posted Apr 30Systems Support Engineer, EMEA (Weekend Shift)
at Keeper.app
IrelandOn-site
Responsibilities
- Represent the customer to ensure serviceability and product quality issues are being tracked, prioritised, resolved, and incorporated into the product release cycle
- Track and monitor all support cases to ensure timely resolution and follow-up
- Clearly identify, document, and find solutions for customer issues and product problems
- Manage interviews and recruitment workflow
- Lodge a complaint with your data protection authority
Requirements
- Qualified candidates must permanently reside in Ireland.
- Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks.
- Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control.
- The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.
- experience in IT Management and System Administration Hands on
- experience with Mac OS X, Windows & Linux administration and troubleshooting •
- Experience working with Single Sign On (SSO) environments •
- Experience setting up and configuring Active Directory
- Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
- Excellent command of Linux Shell and PowerShell
- In depth knowledge of prem/cloud/hybrid environments
- Working knowledge of Python Preferred Requirements
- Bachelor's Degree or equivalent experience •
- Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
- Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements