Systems Support Engineer, EMEA (Weekend Shift)

IrelandOn-site

Responsibilities

Represent the customer to ensure serviceability and product quality issues are being tracked, prioritised, resolved, and incorporated into the product release cycle
Track and monitor all support cases to ensure timely resolution and follow-up
Clearly identify, document, and find solutions for customer issues and product problems
Manage interviews and recruitment workflow
Lodge a complaint with your data protection authority

Qualified candidates must permanently reside in Ireland.
Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks.
Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control.
The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.
experience in IT Management and System Administration Hands on
experience with Mac OS X, Windows & Linux administration and troubleshooting •
Experience working with Single Sign On (SSO) environments •
Experience setting up and configuring Active Directory
Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
Excellent command of Linux Shell and PowerShell
In depth knowledge of prem/cloud/hybrid environments
Working knowledge of Python Preferred Requirements
Bachelor's Degree or equivalent experience •
Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements