customer support
Posted Mar 6Director Customer Success
at Sprinklr
Germany Hamburg, GermanyOn-site
Responsibilities
- Demonstrate excellent listening skills, empathy and care of your team and customers. You have ample
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- You roll your sleeves up and get highly involved in the Sprinklr software and coaching your leaders and team members through ideal outcomes using the solution.
- You have a track record of accurate forecasting in a SaaS organization.
- You know how to balance strategic and tactical expectations of the leadership role.
- Proven ability to drive value delivery/realization and change management programs.
- Experience building relationships with executive levels across a customer base.
- experience in B2B SaaS customer success, account management, product management or a strategic consulting organization Fluent German essential Demonstrated
- experience and a passion for the social technology universe (i.e., Facebook, Twitter, YouTube, Instagram, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking, discussion forums and community software)
- Experience using customer success software, CRM software (ideally Salesforce), and Google Applications (Docs, Sheets, Slides) Bachelor’s and/ or Master’s degree from a top college or university Possess strong recommendations for current and former peers.
- Candidates must have current and unrestricted work authorization in the country where the role is based.” We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Experience
- Qualifications 10+ years of
Benefits
- You share the big picture vision, so each of your leaders can drive their own goals and initiatives, in alignment with your goals, and their customer segments.
- Expected to travel up to 25-30% of the time on average “Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role.
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- Job Description The Director Customer Success manages a team of high-performing Success Managers for the Large Enterprise and Strategic Segments of customers, providing relationship leadership, council, and career coaching to drive superior retention and growth.
- What You’ll Do You ensure A+ talent in every seat.
- You proactively recruit, enable, and retain a high performing team in alignment with the Sprinklr Way.
- You inspire, coach and engage your leaders and CSM teams to achieve above and beyond their goals.
- You create intimacy amongst team members and partners to develop an environment of trust where people can grow and thrive.
- You ensure customers are achieving success and receiving value from Sprinklr.
- You expertly drive internal collaboration and open communication between Customer Success, Services, Product, Support and Sales to drive results.
- You own and execute the operating rhythm for your team.
- You make sure your leaders and teams have the right tools, information and resources to effectively empower their customers success.