customer support
Added 4 hours agoDirector Customer Success
at Sprinklr
Germany Hamburg, GermanyOn-site
Responsibilities
- Demonstrate excellent listening skills, empathy and care of your team and customers. You have ample
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- You roll your sleeves up and get highly involved in the Sprinklr software and coaching your leaders and team members through ideal outcomes using the solution.
- You have a track record of accurate forecasting in a SaaS organization.
- You know how to balance strategic and tactical expectations of the leadership role.
- Proven ability to drive value delivery/realization and change management programs.
- Experience building relationships with executive levels across a customer base.
- experience in B2B SaaS customer success, account management, product management or a strategic consulting organization Fluent German essential Demonstrated
- experience and a passion for the social technology universe (i.e., Facebook, Twitter, YouTube, Instagram, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking, discussion forums and community software)
- Experience using customer success software, CRM software (ideally Salesforce), and Google Applications (Docs, Sheets, Slides) Bachelor’s and/ or Master’s degree from a top college or university Possess strong recommendations for current and former peers.
- Candidates must have current and unrestricted work authorization in the country where the role is based.” We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.