Director Customer Success

Responsibilities

• Demonstrate excellent listening skills, empathy and care of your team and customers. You have ample
• Create a culture of customer obsession, with trust, teamwork, and accountability.

Requirements

• Sprinklr is the definitive, AI-native platform for Unified Customer
• By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
• You roll your sleeves up and get highly involved in the Sprinklr software and coaching your leaders and team members through ideal outcomes using the solution.
• You have a track record of accurate forecasting in a SaaS organization.
• You know how to balance strategic and tactical expectations of the leadership role.
• Proven ability to drive value delivery/realization and change management programs.
• Experience building relationships with executive levels across a customer base.
• experience in B2B SaaS customer success, account management, product management or a strategic consulting organization Fluent German essential Demonstrated
• experience and a passion for the social technology universe (i.e., Facebook, Twitter, YouTube, Instagram, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking, discussion forums and community software)
• Experience using customer success software, CRM software (ideally Salesforce), and Google Applications (Docs, Sheets, Slides) Bachelor’s and/ or Master’s degree from a top college or university Possess strong recommendations for current and former peers.
• Candidates must have current and unrestricted work authorization in the country where the role is based.” We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
• Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
• Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.

Experience