Commercial Account Manager (UK)

United KingdomOn-site

Responsibilities

Own and execute inbound-led net-new opportunities •
Run discovery, qualification, objection handling, and closing motions independently Expansion Ownership •
Lead expansions within existing accounts when scope and complexity allow •
Identify upsell and cross-sell opportunities through customer engagement and usage insights •
Manage inbound expansion requests from existing customers (e.g., incremental license additions)
Own renewals requiring active customer engagement, risk mitigation, or expansion discovery •
Collaborate cross-functionally to ensure smooth, on-time renewals •
Maintain strong CRM hygiene, forecasting accuracy, and deal documentation •
Own renewal and expansion records for assigned accounts, as well as net-new sales records within your scope •

Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365.
experience with the full buying cycle and commercial procurement considerations
experience in sales, account management, renewal management, or commercial closing roles •
Demonstrated ability to manage multiple sales cycles in parallel •
Experience using CRM systems (Salesforce preferred) Preferred •
SaaS or enterprise technology sales experience

The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.

Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S.
Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control.
Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ.
Mattermost is seeking a Commercial Account Manager (CAM) – UK to support and accelerate commercial growth across the region.
This is a collaborative, territory-aligned sales role that operates alongside Account Executives (AEs).
The CAM independently manages defined commercial sales motions while exercising strong judgment on when to partner with AEs on larger or more complex opportunities.
This role is ideal for a commercially driven seller who thrives in a fast-paced SaaS environment and enjoys balancing net-new acquisition, expansion, and renewal management.
Qualify and close small to mid-sized deals for customers not aligned to strategic AE territories •
Partner with AEs on expansions that become larger, more strategic, or more complex •
Serve as a trusted advisor by helping customers realize the value of Mattermost and building business cases to support renewals