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Posted May 12Technical Quality Specialist - Figma Weave (San Francisco, United States)
at Figma
San Francisco, United StatesHybrid
Responsibilities
- Develop expertise in Figma Weave's products and the journey of our customers - from Product Designers to Developers - to accurately diagnose sophisticated bugs
- Troubleshoot complex customer inquiries to accurately diagnose, effectively communicate, and report bugs to our Engineering teams
- Make recommendations for tooling and process improvements that help the team better manage and diagnose bugs within Figma Weave
Requirements
- Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
- From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
- We're building the next chapter of AI-native craft and creativity - where technology and human expression meet.
- Figma Weave is a unified platform that bridges the gap between AI capabilities and creative skill, letting professional designers and creators harness the world's leading AI models without sacrificing precision, expression, or soul.
- We're building tools that help people move faster without flattening creativity - a platform where AI amplifies craft instead of replacing it.
- As one of our founding Technical Quality Specialists on the Product Support team for Figma Weave, you'll have the exciting opportunity to help define, build, and elevate this new support function.
- This team will be responsible for troubleshooting complex bugs and working closely with our internal teams to elevate the Figma Weave
- We are looking for a Technical Quality Specialist who is an advocate for quality improvements that enable great end-to-end experiences for the people and businesses using Figma Weave.
- An ideal candidate will have a background with strong testing experience, be comfortable collaborating in a fast-paced and often ambiguous environment, while demonstrating leadership, technical competence, and a passion for quality.
- experience working in a QA or Support environment for a technical SaaS product
- experience across multiple platforms
- Additionally, if hired you will be required to attend in person onboarding.
Experience
- Keep the broader Product Support team up to date on current high-priority bugs and fixes that have been implemented in Figma Weave We'd love to hear from you if you have: 2+ years of
Benefits
- If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.
- Job level and actual compensation will be decided based on factors including, but not limited to, individual
- For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.
- Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales
- Figma’s compensation and
- Hourly Base Pay Range: $37.50 — $80.30 USD
Contact
- If you require accommodation, please reach out to accommodations-ext@figma.com .
Additional details
- Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.
- If you're excited to shape the future of design and collaboration, join us!
- This is a hybrid position based out of our San Francisco hub.
- Interact with Figma Weave customers daily via email and the forum, taking ownership over complex problems
- Act as the designated point of contact for critical technical issues raised by customers and internal teams, proactively engaging partners like Engineering and Product, and owning customer communication through to resolution
- Work with the Product Support Learning and Performance team as a subject matter expert to develop documentation and training materials for future Technical Quality Specialists
- Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements to Figma Weave
- Consultative communication skills with the ability to tailor a message for your audience - translating complex technical concepts into concise explanations for both technical and non-technical stakeholders
- Resilience and adaptability - you're motivated by experimenting, building, and working across teams, and are confident navigating times of change and ambiguity At Figma, one of our values is Grow as you go.
- We believe in hiring smart, curious people who are excited to learn and develop their skills.