other
Posted 2 weeks agoSr. System Administrator, Data Centers
at dialpad
CanadaHybrid
Responsibilities
- Design and deploy a cloud expansion strategy that balances reliability, performance, and efficiency across providers and regions.
- Steer capacity planning and our expansion/upgrade strategy, using data to anticipate growth and proactively mitigate bottlenecks.
- Design and deploy servers at scale into data centers around the globe, ensuring consistent standards and automation from day one.
- Develop and maintain automation for a large fleet of servers, VMs, and containers, reducing toil and improving consistency across environments.
- Set up and evolve monitoring for server, network, and data center health, including alerting, dashboards, and SLO-oriented metrics.
- Develop and maintain proper documentation for engineering staff, including runbooks, standards, and architectural diagrams.
- Lead complex systems and network troubleshooting, fault analysis, and resolution, acting as an escalation point for the broader team.
- Build and ship agentic AI products that are redefining how companies operate
Requirements
- Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
- Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
- Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
- Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
- At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
- Provide technical mentorship to other System Administrators and engineers, sharing best practices around Linux, automation, and operational excellence.
- Occasionally travel for on-site work when remote hands are not available; an active passport is required. Skills you’ll bring
- Background in Systems and/or Software Engineering, with a strong focus on infrastructure and operations. Extensive
- experience with Linux, both on-premise and in the cloud, including performance tuning, troubleshooting, and automation at scale.
- Familiarity with networking technologies: TCP/IP, DHCP, DNS, routing, firewalls, and load balancing concepts.
- Exposure to cloud platforms such as GCP or AWS, and
- experience working in hybrid environments.
- Demonstrated ability to keep abreast of industry standards and trends, and to translate them into practical improvements in a production environment. Proven
- experience in a senior or lead capacity (typically 5+ years in systems administration or similar roles), including driving cross-team initiatives and mentoring others.
- Strong communication skills and the ability to collaborate effectively with distributed teams.
- Work at the center of the AI transformation in business communications
- Join a team where AI amplifies every employee’s impact
Benefits
- For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below.
- Our salary ranges are determined by role, level, and location.
- The range displayed on each job posting reflects the target range for new hire salaries for the position.
- Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
- Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
- Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.
- Ontario Salary Range $106,500 — $135,000 CAD Why Join Dialpad
- Competitive salary, comprehensive benefits, and real opportunities for growth
Additional details
- Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer
- We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
- We look for people who are intensely curious and hold themselves to a high bar.
- Our ambition is significant, and achieving it requires a team that operates at the highest level.
- We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role
- As a Sr. System Administrator on the Data Centers team, you’ll own both our hardware and cloud infrastructures, with a particular focus on reliability, scalability, and operational excellence.
- You’ll manage the administration and lifecycle of our global server fleet and lead key initiatives in automation, observability, and performance.
- You’ll also take the lead on capacity planning, including physical data center needs, and will be a technical partner to stakeholders across Engineering as we evolve our infrastructure footprint.
- In addition, you’ll evaluate, propose, and implement new project initiatives such as intrusion detection/prevention, system/security hardening, and automating manual processes.
- This position reports to our Engineering Manager, Data Centers and Networking, and is based in Vancouver, Canada (with flexibility to collaborate across global time zones). What you’ll do