(Senior/Lead) Implementation Consultant - German speaking

at Sprinklr

Germany Munich, GermanyOn-site

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Responsibilities

Create a culture of customer obsession, with trust, teamwork and accountability.

Requirements

Sprinklr is the definitive, AI-native platform for Unified Customer
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
requirements Provide social insights and recommendations to support clients’ business practices Design and configure the appropriate Sprinklr solution to meet all
Experience in enterprise software, digital, or social account management or implementation Fluency in German and English essential
Experience designing and implementing technology-enabled business solutions for clients Prior consulting experience or
experience in larger enterprise environments
Experience defining business and systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementing practical business solutions under multiple deadlines Ability to motivate and focus resources with or without a direct reporting relationship Demonstrate
requirements and pain points Passion for solving client challenges and commitment to client delight Strong oral and written communication skills, including presentation skills Ability to solve problems with keen instincts and organizational
experience Strong knowledge of software development life cycles, web technologies, web development processes Ability to travel up to 30% on an annual basis You know You're Successful if….
Able to adapt and operate effectively in ambiguous or rapidly changing environments Ability to work both independently and as part of a team Capable to work effectively under tight deadlines and juggle several assignments simultaneously Approach work with creativity, self-confidence, and flexibility Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role.
Candidates must have current and unrestricted work authorization in the country where the role is based.
Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights.
Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.

Additional details

Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

Job Description The Implementation Consultant ensures Sprinklr customers receive the best onboarding

experience and value by effectively deploying Sprinklr software based on customer use-cases, industry and best practices.

The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.

We apply the right mix of advisory and hands-on support across people and process optimization to make sure that our clients are successful in their digital transformation journey.

This role will support clients with their ongoing platform needs through best practice recommendations and platform configuration.

Consultants act as the day-to-day point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration. What Are Your

requirements and that client expectations are fulfilled regarding platform use cases and functionality Responsible for identification and inventory of customer process pain points and gaps in best practices Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships Ensure that all client users are trained and educated properly and in a timely fashion Establish a relationship built on trust with every client champion Complete the execution of the software

experience and a passion for the social media technology universe Enthusiastic, professional, with a focus on customer success Excellent listening skills to fully understand the customer

We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.

(Senior/Lead) Implementation Consultant - German speaking

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