Manager, Inside Sales (London, United Kingdom)

London, United KingdomOn-site

Responsibilities

Own NRR performance for assigned renewals, while monitoring and managing to key KPIs including forecast accuracy, GRR, expansion, and churn/contraction metrics
Lead renewal forecasting, pipeline reviews, and inspection of deal quality - ensuring accuracy, consistency, and timely execution
Analyze data to identify at-risk renewals and guide the team to act early and strategically
Collaborate closely with Sales Managers, GTM leadership, Customer Success, Deal Desk, Legal, and Finance to align on renewal strategy, account coverage, and engagement plans for strategic customers while streamlining quoting, approvals, and deal execution
Champion operational discipline - improving data hygiene, renewal velocity, and forecast predictability through consistent coaching and accountability We'd love to hear from you if you have:

Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
experience for every customer while driving predictable retention and growth outcomes.
Experience with Salesforce and renewals tooling (e.g., Ironclad) and strong understanding of SaaS metrics (GRR, NRR, expansion rate) While not required, it’s an added plus if you also have:
German or French proficiency to support EMEA customers Prior
experience helping build or scale a regionalised renewals or inside sales organisation
Additionally, if hired you will be required to attend in person onboarding.

5+ years in B2B SaaS renewals, account management, or sales, including 2+ years leading teams

If you require accommodation, please reach out to accommodations-ext@figma.com .

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.
If you're excited to shape the future of design and collaboration, join us!
As a Manager of Inside Sales, you’ll lead a high-performing team of Inside Sales Representatives and Sr. Inside Sales Representatives focused on managing the end-to-end renewal process for our Unassigned, Mid-Market, Enterprise, and Strategic customers.
Your team will cover renewals across LOA, TBH, and complex or multi-org accounts, ensuring a best-in-class
You’ll play a key leadership role in building an inclusive, high-performance culture rooted in coaching, collaboration, and accountability.
You’ll also partner closely with Sales Managers, Customer Success, and cross-functional partners to ensure alignment on renewal strategy, forecast accuracy, and execution on strategic accounts.
This is a full time role that will be held from our London Hub.
Hire, onboard, and coach Inside Sales Representatives and Sr. Inside Sales Representatives to provide consistent 1:1s, career development support, and skill-based coaching on negotiation, forecasting, and customer engagement
Coach to and iterate on renewal playbooks for LOA/TBH coverage, multi-org renewals, and non-ELA accounts, ensuring clarity on process and ownership
Act as the senior level sponsor for complex or high-value renewals - partnering with senior partners, navigating escalations, and ensuring a positive customer experience at every step