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Posted 1 weeks agoStrategic Enterprise Solutions Consultant
at Sprinklr
Australia Melbourne, AustraliaOn-site
Responsibilities
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- experience challenges are approached , influencing both client strategy and Sprinklr’s go-to-market approach across accounts and regions.
- experience in structured problem solving and value-based selling frameworks, with a focus on measurable impact and transformation outcomes Deep understanding of the CX and mar-tech ecosystem, including CRM, marketing automation, social platforms, analytics, and CCaaS, along with integrations across systems Confident communicator with the ability to engage and influence stakeholders from C-suite to practitioner level Demonstrated ability to lead without authority, driving outcomes across cross-functional
- Qualifications Bachelor’s degree in a related field 8+ years’
- experience in solutions consulting / sales engineering roles, ideally supporting large enterprise clients
- Experience with Sprinklr or similar Unified-CXM platforms Strong understanding of AI, automation, and emerging technologies within marketing and CX domains Familiarity with data integration, API connectivity, and scalable solution design in complex enterprise environments Advanced presentation and storytelling capability, with the ability to simplify complex ideas into clear, compelling narratives Demonstrated ability to operate as a go-to expert in a specialised domain or industry vertical We focus on our
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- Job Description As a Solutions Consultant - Lead at Sprinklr, you act as a recognised subject matter expert and trusted advisor to enterprise clients, helping them define, shape, and implement solutions that leverage Sprinklr’s Unified-CXM platform to drive measurable business outcomes across marketing, social, and customer
- experience functions. You go beyond solution execution to shape how complex customer
- At Sprinklr, Lead Solution Consultants combine deep technical expertise with strong business consulting acumen to uncover a customer’s current and future state needs.
- They operate with credibility at the executive level, bringing point of view, insight, and structured thinking to guide customers toward high-impact transformation outcomes.
- What You’ll Do Act as a strategic advisor across key accounts , partnering with senior stakeholders to shape customer
- experience strategy and define solution approaches that drive long-term value Own strategic deal shaping across multiple complex opportunities , guiding account teams on how to position Sprinklr’s platform to solve high-impact business challenges Lead and elevate discovery engagements by: Identifying both stated and latent business needs Challenging assumptions and reframing problems Defining clear value hypotheses linked to measurable outcomes Design and lead end-to-end solution strategy , translating
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.
- That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.