Lead, manage and motivate a team of Customer Success Managers focused on actioning renewals, expansions and upsells and driving revenue growth
Drive revenue retention via a highly efficient, scalable customer renewal engine
Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products
Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes
Proactively monitor assigned client health through quantitative and qualitative means
Own the optimization of contracts and other documents supporting renewals
Scale, recruit, mentor and grow the account management team, ensuring the right structure, talent and processes are in place for success
Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets
Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity
Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategize for success
Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching to optimize sales conversations and outcomes
Analyze sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting
Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging
Continuously refine and optimize sales processes and tools to improve efficiency and effectiveness
Drive a high-energy, positive sales culture that motivates the team to perform at their best
Proven track record of meeting or exceeding sales targets held by a sales team
Manage interviews and recruitment workflow
Lodge a complaint with your data protection authority
Requirements
Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks.
Maintain a deep understanding of Keeper’s product offerings, customer needs, and market dynamics
experience in full cycle SaaS sales (with a focus on upselling and expansion), IAM or cybersecurity experience is required
Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred
Strong leadership, communication, and interpersonal skills, with the ability to inspire, mentor and develop a team
Ability to adapt in a fast-paced, ever-changing market environment
Strong problem-solving skills, with the ability to handle challenges and find creative solutions
Bachelor's degree in Business, Marketing, or a related field Benefits
Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
Experience
3+ years of proven full cycle sales leadership, team lead or management experience
Benefits
Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Contact
Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com . About the Role
Additional details
Keeper Security is hiring an experienced and execution-oriented Manager of Customer Success Management to lead a team of high producing CSMs within our B2B, AMER sales division.
This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally.
Keeper is published in 23 languages and is sold in over 150 countries.
Join one of the fastest-growing cybersecurity companies and be responsible for overseeing day-to-day sales activities, inspiring achievement of sales targets, and ensuring our sales processes are optimized to drive growth. About Keeper
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries.
Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment.
This is a hands-on sales management position, responsible for contributing to predictable existing sales velocity and the professional development of high-performing sales representatives on the team.
You will manage the team responsible for client health and adoption of our cloud-based, award-winning cybersecurity platform.
This is a strategic role within the company, with many touchpoints in the field (both pre and post-sale) as well as internal facing with product management and marketing. Responsibilities