Fast Track Onboarding Specialist 2

United StatesRemote

Responsibilities

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! .
Wear the Customer Shoes: Provide onboarding support for common customer inquiries through slack in addition to Service now; to ensure customers have an excellent experience with Twilio.
Draw the Owl: Assess the nature of product or service issues and resolve basic level problems
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
We are always looking for people who will bring something new to the table! *Required:
Ability to work in rotational shifts 8:00am to 5pm Bogota time
Experience Required: 2 plus Years specializing in at least one a2p products Previous
experience working directly with clients
Ability to prioritize tasks and effectively project manage
Familiarity with Google workspace(Google docs, Google sheets, Gemini)
Familiarity with reporting tools Prior
experience implementing a2p phone number types
For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer
Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
Offerings vary by location. Compensation
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $28.89/hr - $36.11/hr
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $30.58/hr - $38.22/hr
Based in the San Francisco Bay area, California: $33.96/hr - $42.45/hr
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following
benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

At Twilio, we’re shaping the future of communications, all from the comfort of our homes.
We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding.
Join the team as Twilio’s next Fast Track Onboarding Specialist (L2) About the job
Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally.
This role will work directly with customers to help them onboard A2P their a2p numbers with 1:1 customer engagement.
Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org.
The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions. Responsibilities
Provide personalized onboarding support for customers who sign up for our Fast Track Packages.