other
Posted 2 weeks agoManager, Account Management
at Flexport
Tokyo, JapanOn-site
Responsibilities
- Manage and grow existing customer relationships in Japan, owning the long-term health of your book of business.
- Drive account expansion through cross-sell and up-sell opportunities across Ocean (FCL/LCL), Air, and value-added services.
- Coordinate closely with the insourced Tokyo Ocean and Air operations teams to ensure consistent service quality, fast issue resolution, and strong execution.
- Support customer onboarding and stabilize early-stage business for newly acquired accounts, ensuring a smooth transition from sales to steady-state operations.
- Collaborate with overseas Flexport sales teams to expand FOB business by leveraging existing global shipper relationships and converting them into Japan-origin and Japan-controlled opportunities.
- Support the expansion of FOB and LOB business within the existing Japan customer base, particularly where decision-making and execution are managed locally.
Requirements
- Bachelor's degree or equivalent. 6+ years of
- experience in account management, sales, or supply chain operations roles, ideally in freight forwarding, logistics, or 3PL/4PL services.
- Strong understanding of Japan import/export trade flows and the operational expectations of Japanese shippers around quality, communication, and reliability.
- Solid working knowledge of Ocean (FCL/LCL) and Air freight, with familiarity with FOB / LOB structures and origin control products preferred.
- Experience supporting BCO and retail customers, including PO and booking management workflows. •
- Experience working in a technology-enabled freight forwarder or digital logistics platform. •
- At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce.
Benefits
- We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people.
- Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
Additional details
- At Flexport, we believe global trade can move the human race forward.
- That’s why it’s our mission to make global commerce so easy there will be more of it.
- The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world.
- We are proud to have the support of the best investors in the game who believe in our mission, solutions and people.
- Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity:
- In Japan, several customers have hesitated to expand their business with Flexport due to the absence of a dedicated local representative responsible for the market.
- This has limited our ability to build trust, capture local decision-making opportunities, and grow FOB and LOB business managed inside Japan.
- As we insource our Japan operations and build our in-country team, we are hiring an Account Manager based in Tokyo to take full ownership of customer retention, expansion, and execution for our existing book of business.
- In this role, you will be the trusted Flexport advisor for our Japan customer base — managing day-to-day relationships, identifying expansion opportunities, and partnering closely with our newly insourced Tokyo operations team to deliver consistently high service quality.
- You will also work hand-in-hand with overseas Flexport sales teams to convert global shipper relationships into Japan-origin and Japan-controlled opportunities. You will: