other
Posted 3 days agoSenior Social Media Analyst
at Sprinklr
India Haryana Gurgaon, IndiaOn-site
Responsibilities
- Monitor and moderate social channels of clients – Identify/escalate consumer service concerns, brand response worthy content, sensitive/inappropriate content.
- Post social media content on appropriate social channels like Facebook, Twitter, Instagram, YouTube, Google+, Pinterest , Forums, Blogs etc Formulate responses for user engagement that adhering to the social tone and language of the brand Monitor and act upon campaign specific or crisis specific messages as per the guidelines listed by the brand Conduct extensive research to build the client’s social audience profile database and identify audience that matter to the brand.
- Building reporting frameworks to evaluate return on investment on the various platforms.
- Identify opportunities and develop plans for implementing scalable social media programs to generate maximum outcome Required Skills: Previous
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- experience working as a Social Media Analyst a similar role or alternatively a background in social media ideally from a similar industry Prior work
- experience with popular social media management tools (Sprinklr, TweetDeck, HootSuite, Sprout Social, etc) High level of fluency in English - both written and verbal Well versed about social media channels (Facebook, Twitter, YouTube, Foursquare, Instagram and others) Must have
- experience in developing and inspiring people Has relevant client facing skills and expertise Understands how brands utilize social space Being up-to-date with the latest trends and developments in social media as a business Ability to analyse and interpret large volume of content, build valuable inferences and make informed decisions Ability to work in a highly challenging and dynamic environment while maintaining high standards of accuracy in terms of quality & quantity Good knowledge in computer use:
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- you will : Understand and relate to brands and their social presence.
- Discretion to identify threats and opportunities in user generated content Work on Creating and Implementing Advocacy Programs for Brands Work in Tracking and Engaging with Influencers/advocates for brands Monitor the activities of main competitors in social media Analyse trends and generate reports of client’s social activities and engagement Analysing social media insights to guide future social media campaigns.
- Be passionately in tune with the latest social media trends, online behaviour and how to leverage them for business advantage.
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.
- That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.
- Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
- We invest in our people : We offer a comprehensive suite of
- benefits designed to help each member of our team thrive.