Technical Support Engineer, EMEA

London, United KingdomOn-site

Responsibilities

Streamline process, run experiments, build/maintain internal tools, build proofs-of-concepts for users

Familiarity with key languages like JavaScript, Node.js, and PHP is highly valued.
Interacting with Postman's developer community of 15 million+ via our support channels, our public Github issue tracker and the community
experience doing technical product support for a modern / SaaS product Previous
experience with API Development / SaaS products
Familiarity with software products in general, basics of networking, fundamentals of REST APIs, and how the web works
Able to work asynchronously with a globally-distributed team
Familiarity with support platforms like Jira, Github, and Confluence
Able to work standard hours aligned to London time (GMT/BST)

Participating in weekend coverage to support customers outside of standard weekday hours, ensuring consistent responsiveness and handoffs across a globally distributed team About You 2+ years of

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about.
In our work, we focus on specific goals that add up to a larger vision.