other
Posted YesterdaySenior High-Touch Onboarding Manager
at Apollo.io
London, United KingdomHybrid
Responsibilities
- Drive Value Realisation for Apollo’s UK Customers
- Lead 3–6 structured onboarding sessions per customer.
- Manage a portfolio of 15–25 active onboarding accounts simultaneously.
- Conduct 15–20 customer meetings per week.
- Deliver structured, solution-oriented follow-ups with clear next steps and ownership.
- Maintain onboarding momentum and accountability across multiple stakeholders.
- Drive Goal-Led Activation
- Analyse sales handover documentation to understand customer objectives.
- Conduct pre-session research to understand each customer’s go-to-market motion.
- Align onboarding sessions to their specific jobs-to-be-done.
- Collaborate with Sales, Product, Engineering, GTM Engineering, and Support to remove blockers.
- Document progress, milestones, and activation outcomes clearly.
Requirements
- Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises.
- Apollo.io is scaling rapidly across EMEA, and our sales-led SMB and Mid-Market customers require structured, high-touch onboarding to activate quickly and realise value from our platform.
- Your ability to manage concurrent onboarding journeys efficiently and professionally will directly impact customer satisfaction and retention.
- experience with GTM tech stacks is required — including CRM platforms, sales engagement/sequencing tools, and email deliverability infrastructure (SPF/DKIM/DMARC, sending domains). •
- Experience running structured onboarding programmes (multi-session journeys).
- Proven ability to manage multiple customers simultaneously without sacrificing quality.
- Based in the UK and comfortable operating in a hybrid working environment (London preferred). We are AI Native
- Apollo.io is an AI-native company built on a culture of continuous improvement.
- If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.